{"id":34388,"date":"2026-03-27T11:38:43","date_gmt":"2026-03-27T10:38:43","guid":{"rendered":"https:\/\/hetzner.actilum.com\/warranty\/"},"modified":"2026-04-09T09:20:57","modified_gmt":"2026-04-09T07:20:57","slug":"warranty","status":"publish","type":"page","link":"https:\/\/hetzner.actilum.com\/en\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34388\" class=\"elementor elementor-34388 elementor-33248\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc64cad e-con-full e-flex e-con e-parent\" data-id=\"dc64cad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-212850d elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"212850d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Warranty<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d99a7af e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"d99a7af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;start&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"228173743\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-2281737431\" data-tab-title-id=\"e-n-tab-title-2281737431\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-2281737431\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tGeneral\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2281737432\" data-tab-title-id=\"e-n-tab-title-2281737432\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2281737432\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tLuxpanel\u2122\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2281737433\" data-tab-title-id=\"e-n-tab-title-2281737433\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2281737433\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tFrontline\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2281737434\" data-tab-title-id=\"e-n-tab-title-2281737434\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2281737434\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tParallel\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2281737435\" data-tab-title-id=\"e-n-tab-title-2281737435\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2281737435\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tFlex \/ Line Ledexpert\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-2281737431\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2281737431\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-80bba70 e-con-full e-flex e-con e-child\" data-id=\"80bba70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-270363b elementor-widget elementor-widget-text-editor\" data-id=\"270363b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>ACTILUM RGB, S.L., manufacturer and distributor of professional LED lighting solutions, offers a <strong>commercial warranty applicable to products distributed and installed in the European Union<\/strong>, according to the conditions established in this document.<\/p><p>This general warranty applies to all ACTILUM products except those with <strong>specific warranty conditions published for the product<\/strong>, which shall prevail in case of discrepancy.<\/p><p>For the purposes of this commercial guarantee, the guarantor is ACTILUM RGB, S.L. (address: Arqu\u00edmedes 3 08930 Sant Adri\u00e1 de B\u00e9sos (Barcelona), email: contact@actilum.com, NIF: B65372666).<\/p><h3> <\/h3><h3><strong>1 &#8211; Duration of warranty<\/strong><\/h3><p>ACTILUM RGB, S.L. grants a <strong>commercial warranty of up to five (5) years<\/strong> from the date of delivery (according to the date indicated on the invoice or purchase receipt or, if later, the one stated on the delivery note) for products whose <strong>nominal useful life is equal to or greater than 56,000 hours<\/strong>, according to the specifications indicated in the technical documentation of the product.<\/p><p>For products with a shorter rated life, the applicable warranty shall be <strong>two (2) years,<\/strong> unless otherwise stated in the product documentation.<\/p><p>The particular conditions of certain products may establish <strong>specific warranty or luminous performance criteria<\/strong>, which will complement or replace the conditions described in this general warranty.<\/p><h3> <\/h3><h3><strong>2 &#8211; Lifetime and luminous efficiency<\/strong><\/h3><p>The lifetime of LED systems is defined by the <strong>Lx<\/strong> parameter, which indicates the percentage of luminous flux that the product maintains after a certain number of operating hours.<\/p><ul><li><strong>L90<\/strong> means that the product maintains <strong>90% of the initial luminous flux<\/strong>, which corresponds to a <strong>luminous loss of 10% after a certain number of hours of use<\/strong>.<\/li><li><strong>L70<\/strong> means that the product maintains <strong>70% of the initial luminous flux<\/strong>, which corresponds to a <strong>luminous loss of 30% after a certain number of hours of use<\/strong>.<\/li><\/ul><p><br>The exact times associated with these values are given in the <strong>datasheet for each product<\/strong>.<\/p><p>In professional LED lighting, a system is generally considered to reach the <strong>end of its functional lifetime when the luminous flux is reduced to 70% of the initial value (L70)<\/strong>, even if the product continues to operate.<\/p><h3> <\/h3><h3><strong>3 &#8211; Installation log<\/strong><\/h3><p>For activation of the 5-year warranty, ACTILUM may require <strong>product installation registration<\/strong>.<\/p><p>This record must be submitted no later than <strong>60 days from the date of issuance of the invoice<\/strong> and include:<\/p><ul><li>Location of the installation<\/li><li>Installation conditions<\/li><li>Electrical connection<\/li><li>Final solution configuration<\/li><\/ul><p><br>ACTILUM will be able to validate the correct installation based on this information.<\/p><p>This registration may only be required as a condition for the extension or activation of the 5-year commercial warranty. In the case of sales to consumers, the lack of registration does not affect the legal guarantee of conformity or the legally stipulated corrective measures free of charge. <\/p><p>The data provided in the registration will be treated in accordance with the current data protection regulations; more information at <strong><a href=\"https:\/\/hetzner.actilum.com\/en\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">privacy policy<\/a><\/strong>.<\/p><h3> <\/h3><h3><strong>4 &#8211; Installation conditions<\/strong><\/h3><p>The warranty will be valid only when:<\/p><ul><li>Product is installed in accordance with the manufacturer&#8217;s technical documentation<\/li><li>The specified temperature or voltage limits are not exceeded.<\/li><li>Product is not subjected to mechanical loads<\/li><li>Installation is carried out by qualified personnel<\/li><li>The product is not modified or altered from its original condition<\/li><\/ul><p><br>The use of the product should be limited to the applications for which it was designed.<\/p><p>In special installations or environments with extreme environmental conditions it will be necessary to have a <strong>previous written agreement with ACTILUM RGB, S.L.<\/strong><\/p><h3> <\/h3><h3><strong>5 &#8211; Compatibility with external components<\/strong><\/h3><p>When the installation incorporates elements not supplied by ACTILUM RGB, S.L., such as:<\/p><ul><li>Power supplies<\/li><li>Controllers<\/li><li>Amplifiers<\/li><li>Programmers<\/li><li>Dimmers or other control systems<\/li><\/ul><p><br>The warranty will be conditioned to the <strong>technical validation of compatibility<\/strong> by ACTILUM RGB, S.L.<\/p><h3> <\/h3><h3><strong>6 &#8211; Warranty exclusions<\/strong><\/h3><p>The warranty does not cover damage resulting from:<\/p><ul><li>Mechanical shock or damage<\/li><li>Incorrect transport or handling<\/li><li>Incorrect installation or use outside technical specifications<\/li><li>Modification or manipulation of the product<\/li><li>Electrical surges or inadequate power supply<\/li><li>Lack of maintenance or cleanliness<\/li><\/ul><h3> <\/h3><h3><strong>7 &#8211; Costs not included<\/strong><\/h3><p>In the case of sales to consumers, this paragraph does not limit the free remedial measures of the legal warranty of conformity, which includes the costs necessary to bring the good into conformity (e.g. shipping\/transportation, labor and materials) and, where applicable, removal and installation or their costs.<\/p><p>The commercial warranty does not include:<\/p><ul><li>Installation or uninstallation costs<\/li><li>Costs of assembly or disassembly of the final solution<\/li><li>Auxiliary means necessary for the intervention (scaffolding, cranes, lifts, etc.).<\/li><li>Damage due to system downtime<\/li><li>Economic losses or indirect damages resulting from the incidence<\/li><\/ul><h3> <\/h3><h3><strong>8 &#8211; Incident resolution<\/strong><\/h3><p>In the event of an incident covered by warranty, within the framework of this commercial warranty, ACTILUM RGB, S.L. may choose to:<\/p><ul><li>Product repair<\/li><li>Replacement with equivalent or technically upgraded product<\/li><li>Reimbursement of the purchase price of the affected product<\/li><\/ul><p><br>The replaced products may incorporate <strong>technical improvements or design modifications<\/strong> derived from technological evolution.<\/p><p>In the case of sales to consumers, the rights and modalities of rectification, bringing into conformity, price reduction or termination of the contract shall be governed by the legal guarantee of conformity, and the commercial guarantee does not affect such measures.<\/p><p>When this commercial warranty is considered as a commercial guarantee of durability offered by the producer, ACTILUM will be directly liable to the consumer for the repair or replacement during the period offered, without prejudice to more favorable conditions.<\/p><h3> <\/h3><h3><strong>9 &#8211; Complaint procedure<\/strong><\/h3><p>Incidents must be notified in writing within a maximum period of <strong>15 days <\/strong>(this period operates only for the purposes of managing the commercial warranty and in no way limits the exercise of the legal guarantee of conformity in the case of consumers)<strong> from the detection of the anomaly<\/strong>, providing:<\/p><ul><li>Notification shall be sent to: ACTILUM RGB, S.L. (contact@actilum.com and\/or Arqu\u00edmedes 3, 08930 Sant Adri\u00e0 de Bes\u00f2s, Barcelona).<\/li><li>Copy of the purchase invoice or receipt (or equivalent proof of purchase)<\/li><li>Technical information of the installation when required<\/li><\/ul><p><br>ACTILUM RGB, S.L. may request the return of the product for technical analysis.<\/p><h3> <\/h3><h3><strong>10 &#8211; Ownership of the guarantee<\/strong><\/h3><p>The warranty will be applicable <strong>to the original purchaser who accredits the purchase by means of invoice\/tique of the product<\/strong> and will not be transferable to third parties without express authorization of ACTILUM RGB, S.L.<\/p><p>In the case of sales to consumers, this limitation of ownership does not affect the rights arising from the legal guarantee of conformity vis-\u00e0-vis the selling entrepreneur.<\/p><h3> <\/h3><h3><strong>11 &#8211; Applicable legal framework<\/strong><\/h3><p>This guarantee is a <strong>voluntary commercial guarantee applicable mainly to business-to-business (B2B) transactions.<\/strong><\/p><p>In case of sale to final consumers, the <strong>legal guarantee of conformity established by the legislation in force<\/strong>, currently regulated in Spain by the <strong>Royal Legislative Decree 1\/2007<\/strong>, which establishes a minimum guarantee of three (3) years from delivery for consumer goods, shall be applicable.<\/p><p>This warranty does not limit or replace any statutory rights that the purchaser may have under applicable law.<\/p><p>The consumer or user is entitled to corrective measures by the entrepreneur, free of charge, in case of lack of conformity of the goods. Such free of charge includes the expenses necessary to bring them into conformity (e.g. shipping\/transport, labor or materials) and, where applicable, the removal and installation of the good or the assumption of the costs of such removal and installation. This commercial warranty does not affect such measures.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2281737432\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2281737432\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-6f7dada e-con-full e-flex e-con e-child\" data-id=\"6f7dada\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16e5e35 elementor-widget elementor-widget-text-editor\" data-id=\"16e5e35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>ACTILUM RGB, S.L., manufacturer of <strong>Luxpanel<\/strong> technology, grants a commercial warranty applicable to products distributed and installed within the European Union.<\/p><p>The general warranty conditions, exclusions, complaint procedure and applicable legal framework are governed by the <strong>ACTILUM General Product Warranty<\/strong>.<\/p><p>Guarantor: ACTILUM RGB, S.L. (address: Arqu\u00edmedes 3 08930 Sant Adri\u00e1 de B\u00e9sos (Barcelona), email: contact@actilum.com, NIF: B65372666).<\/p><h3> <\/h3><h3><strong>1 &#8211; Duration of warranty<\/strong><\/h3><p><strong>Luxpanel<\/strong> products have a <strong>commercial warranty of five (5) years<\/strong> from the date of delivery (according to the date indicated on the invoice or sales receipt or, if later, the one stated on the delivery note) when the product has a <strong>rated life of at least 56,000 hours.<\/strong><\/p><p>For products with a nominal useful life of less than this value, the applicable warranty will be <strong>two (2) years<\/strong>.<\/p><h3> <\/h3><h3><strong>2 &#8211; Lifetime and luminous efficiency<\/strong><\/h3><p>The lifetime of LED systems is defined by the <strong>Lx<\/strong> parameter, which indicates the percentage of luminous flux that the product maintains after a certain number of operating hours.<\/p><ul><li><strong>L90<\/strong> means that the product maintains <strong>90% of the initial luminous flux<\/strong>, which corresponds to a <strong>luminous loss of 10% after a certain number of hours of use<\/strong>.<\/li><li><strong>L70<\/strong> means that the product maintains <strong>70% of the initial luminous flux<\/strong>, which corresponds to a <strong>luminous loss of 30% after a certain number of hours of use<\/strong>.<\/li><\/ul><p><br>The exact times associated with these values are given in the <strong>Luxpanel product datasheet<\/strong>.<\/p><h3> <\/h3><h3><strong>3 &#8211; Installation log<\/strong><\/h3><p>For the activation of the 5-year warranty it is mandatory to send to ACTILUM RGB, S.L. the <strong>product installation record<\/strong>.<\/p><p>The register must be submitted no later than <strong>60 days from the date of issue of the invoice<\/strong>.<\/p><p>The mandatory registration applies as a condition of the 5-year commercial warranty and does not affect the legal guarantee of conformity in the case of consumers.<\/p><h3> <\/h3><h3><strong>4 &#8211; Installation conditions<\/strong><\/h3><p>The warranty will be valid only when:<\/p><ul><li>Product is installed in accordance with the manufacturer&#8217;s technical documentation<\/li><li>The specified temperature or voltage limits are not exceeded.<\/li><li>Product is not subjected to mechanical loads<\/li><li>Installation is carried out by qualified personnel<\/li><li>No product modifications are made<\/li><\/ul><h3> <\/h3><h3><strong>5 &#8211; Compatibility with other components<\/strong><\/h3><p>When the installation incorporates elements not supplied by ACTILUM RGB, S.L., such as drivers, controllers, dimmers or control systems, the warranty will be conditioned to the <strong>technical validation of compatibility<\/strong>.<\/p><h3> <\/h3><h3><strong>6 &#8211; Product specific conditions<\/strong><\/h3><p>ACTILUM RGB, S.L. will respond with <strong>replacement within a reasonable period of time after technical verification of the product<\/strong> when a decay of more than <strong>50% of the luminous flux<\/strong> occurs in a period of less than <strong>20,000 hours of operation<\/strong>, provided that the installation has been carried out in accordance with the technical specifications.<\/p><h3> <\/h3><h3><strong>7 &#8211; Incident resolution<\/strong><\/h3><p>In the event of an incident covered by warranty, within the framework of this commercial warranty, ACTILUM RGB, S.L. may choose to:<\/p><ul><li>Product repair<\/li><li>Replacement with equivalent or upgraded product<\/li><li>Refund of purchase price<\/li><\/ul><p><br>In the case of sales to consumers, the rights and modalities of rectification, bringing into conformity, price reduction or termination of the contract shall be governed by the legal guarantee of conformity, and the commercial guarantee does not affect such measures.<\/p><h3> <\/h3><h3><strong>8 &#8211; Ownership of the guarantee<\/strong><\/h3><p>The warranty shall apply only to the <strong>original purchaser of the product<\/strong>.<\/p><p>In the case of sales to consumers, this limitation of ownership does not affect the rights arising from the legal guarantee of conformity vis-\u00e0-vis the selling entrepreneur.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2281737433\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2281737433\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-fbe40af e-con-full e-flex e-con e-child\" data-id=\"fbe40af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c10958d elementor-widget elementor-widget-text-editor\" data-id=\"c10958d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>ACTILUM RGB, S.L., manufacturer and distributor of the <strong>Frontline<\/strong> range, grants a commercial warranty applicable to products distributed and installed within the European Union.<\/p><p>The general warranty conditions are governed by the <strong>ACTILUM General Product Warranty<\/strong>.<\/p><h3> <\/h3><h3><strong>1 &#8211; Duration of warranty<\/strong><\/h3><p><strong>Frontline<\/strong> products have a <strong>commercial warranty of five (5) years<\/strong> from the <strong>date of delivery<\/strong> (according to the date indicated on the invoice or sales receipt or, if later, the date indicated on the delivery note) when the product has a <strong>rated service life of at least 36,000 hours.<\/strong><\/p><p>For products with a nominal useful life of less than this value, the applicable warranty will be <strong>two (2) years <\/strong>(within the framework of this commercial warranty, and without prejudice to the legal warranty of conformity in sales to consumers).<\/p><h3> <\/h3><h3><strong>2 &#8211; Lifetime and luminous efficiency<\/strong><\/h3><p>The lifetime of LED systems is defined by the <strong>Lx<\/strong> parameter, which indicates the percentage of luminous flux that the product maintains after a certain number of operating hours.<\/p><ul><li><strong>L90<\/strong> means that the product maintains <strong>90% of the initial luminous flux<\/strong>, which corresponds to a <strong>luminous loss of 10% after a certain number of hours of use<\/strong>.<\/li><li><strong>L70<\/strong> means that the product maintains <strong>70% of the initial luminous flux<\/strong>, which corresponds to a <strong>luminous loss of 30% after a certain number of hours of use<\/strong>.<\/li><\/ul><p><br>The exact times associated with these values are given in the <strong>Frontline product datasheet.<\/strong><\/p><h3> <\/h3><h3><strong>3 &#8211; Installation log<\/strong><\/h3><p>For the validation\/activation of the <strong>5-year commercial warranty<\/strong>, ACTILUM RGB, S.L. may require the registration of the installation of the product <strong>under the terms and deadlines indicated in the ACTILUM General Product Warranty<\/strong>.<\/p><p>In case of sale to consumers, the lack of registration will not affect the <strong>legal guarantee of conformity<\/strong>.<\/p><p> <\/p><h3><strong>4 &#8211; Installation conditions<\/strong><\/h3><p>The warranty will be valid only when:<\/p><ul><li>The installation is carried out in accordance with the technical documentation<\/li><li>Temperature or voltage limits are not exceeded.<\/li><li>Product is not subjected to mechanical loads<\/li><li>Installation is carried out by qualified personnel<\/li><\/ul><p> <\/p><h3><strong>5 &#8211; Compatibility with other components<\/strong><\/h3><p>When external elements (drivers, controllers or dimmers) are used, the warranty is subject to <strong>technical validation of compatibility<\/strong>.<\/p><h3> <\/h3><h3><strong>6 &#8211; Product specific conditions<\/strong><\/h3><p>The minimum rated life considered for extended warranty on <strong>Frontline<\/strong> products is <strong>36,000 hours<\/strong>, according to their technical documentation.<\/p><h3> <\/h3><h3><strong>7 &#8211; Incident resolution<\/strong><\/h3><p>Within the framework of this <strong>commercial warranty<\/strong>, ACTILUM RGB, S.L. may choose to:<\/p><ul><li>Repair<\/li><li>Replacement<\/li><li>Reimbursement of the affected product.<\/li><\/ul><p><br>All of the above, without prejudice to the rights corresponding to the legal guarantee of conformity in sales to consumers.<\/p><p> <\/p><h3><strong>8 &#8211; Ownership of the guarantee<\/strong><\/h3><p>The warranty shall apply only to the <strong>original purchaser of the product<\/strong>.<\/p><p>In the case of sales to consumers, this limitation does not affect the rights arising from the legal guarantee of conformity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2281737434\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2281737434\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-32a22a2 e-con-full e-flex e-con e-child\" data-id=\"32a22a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0da76d elementor-widget elementor-widget-text-editor\" data-id=\"d0da76d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>ACTILUM RGB, S.L., manufacturer and distributor of the <strong>Parallel (Light Curtain)<\/strong> system, grants a commercial warranty applicable to products distributed and installed within the European Union.<\/p><p>The general conditions are governed by the <strong>ACTILUM General Product Warranty<\/strong>.<\/p><h3> <\/h3><h3><strong>1 &#8211; Duration of warranty<\/strong><\/h3><p>Parallel products have a commercial warranty of five (5) years <strong>from the date of delivery<\/strong> (as per invoice\/tique or subsequent delivery note) when the rated life is 56,000 hours or more.<\/p><p>For products with a shorter useful life, the commercial warranty shall be two (2) years <strong>from the date of delivery<\/strong> (according to invoice\/tique or subsequent delivery note), without prejudice to the legal guarantee of conformity in sales to consumers.<\/p><h3> <\/h3><h3><strong>2 &#8211; Lifetime and luminous efficiency<\/strong><\/h3><p>The lifetime of LED systems is defined by the <strong>Lx<\/strong> parameter, which indicates the percentage of luminous flux that the product maintains after a certain number of operating hours.<\/p><ul><li><strong>L90<\/strong> means that the product maintains <strong>90% of the initial luminous flux<\/strong>, which corresponds to a <strong>luminous loss of 10% after a certain number of hours of use<\/strong>.<\/li><li><strong>L70<\/strong> means that the product maintains <strong>70% of the initial luminous flux<\/strong>, which corresponds to a <strong>luminous loss of 30% after a certain number of hours of use<\/strong>.<\/li><\/ul><p><br>The exact times associated with these values are given in the <strong>Parallel product datasheet. <\/strong> <\/p><h3> <\/h3><h3><strong>3 &#8211; Installation log<\/strong><\/h3><p>To activate the 5-year warranty it is necessary to send the <strong>installation record<\/strong> within 60 days from the <strong>date of delivery<\/strong> (according to invoice\/tique or subsequent delivery note).<\/p><p>This requirement is established only for the purposes of the 5-year commercial warranty and does not affect the legal guarantee of conformity in the case of consumers.<\/p><h3> <\/h3><h3><strong>4 &#8211; Installation conditions<\/strong><\/h3><p>The warranty will be valid only when:<\/p><ul><li>The product is installed in accordance with the technical documentation.<\/li><li>Temperature or voltage limits are not exceeded<\/li><li>Installation is carried out by qualified personnel<\/li><\/ul><p> <\/p><h3><strong>5 &#8211; Compatibility with other components<\/strong><\/h3><p>When components not supplied by ACTILUM RGB, S.L. are used, the warranty will be conditioned to the <strong>technical validation of the system<\/strong>.<\/p><h3> <\/h3><h3><strong>6 &#8211; Product specific conditions<\/strong><\/h3><p>Parallel is part of the LED systems with a minimum rated life of <strong>56,000 hours<\/strong> for extended warranty application.<\/p><h3> <\/h3><h3><strong>7 &#8211; Incident resolution<\/strong><\/h3><p>Within the framework of this <strong>commercial warranty<\/strong>, ACTILUM RGB, S.L. may choose to repair, replace or refund the product.<\/p><h3> <\/h3><h3><strong>8 &#8211; Ownership of the guarantee<\/strong><\/h3><p>The warranty shall apply only to the <strong>original purchaser of the product<\/strong>.<\/p><p>In the case of sales to consumers, this limitation does not affect the rights arising from the legal guarantee of conformity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2281737435\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2281737435\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-de358a9 e-con-full e-flex e-con e-child\" data-id=\"de358a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d05156 elementor-widget elementor-widget-text-editor\" data-id=\"8d05156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>ACTILUM RGB, S.L., manufacturer and distributor of the <strong>Flex LED strip<\/strong> line <strong>, including the Line Ledexpert line<\/strong> (similar solution with aluminum profile and diffuser for LED strips), grants a commercial warranty applicable to products distributed and installed within the European Union.<\/p><p>The general warranty conditions, exclusions, complaint procedure and applicable legal framework are governed by the <strong>ACTILUM General Product Warranty<\/strong>.<\/p><h3> <\/h3><h3><strong>1 &#8211; Duration of warranty<\/strong><\/h3><p>The <strong>Flex \/ Line Ledexpert<\/strong> products have two levels of warranty:<\/p><ul><li><strong>Warranty for manufacturing defect<\/strong><ul><li>ACTILUM RGB, S.L. grants a warranty of <strong>three (3) years<\/strong> for manufacturing defects from the date of delivery (according to invoice\/tique or subsequent delivery note).<br><br><\/li><\/ul><\/li><li><strong>Guaranteed light output<\/strong><ul><li>A warranty of up to five (5) years is granted <strong>with a maximum limit of 36,000 operating hours,<\/strong> against a loss of luminous flux of more than <strong>30% of the initial value<\/strong>.<\/li><\/ul><\/li><\/ul><p><br>These coverages are understood within the framework of the <strong>commercial warranty<\/strong> and without prejudice to the legal warranty of conformity in sales to consumers.<\/p><h3> <\/h3><h3><strong>2 &#8211; Lifetime and luminous efficiency<\/strong><\/h3><p>The lifetime of LED systems is defined by the <strong>Lx<\/strong> parameter, which indicates the percentage of luminous flux that the product maintains after a certain number of operating hours.<\/p><ul><li><strong>L90<\/strong> means that the product maintains <strong>90% of the initial luminous flux<\/strong>, which corresponds to a <strong>luminous loss of 10% after a certain number of hours of use<\/strong>.<\/li><li><strong>L70<\/strong> means that the product maintains <strong>70% of the initial luminous flux<\/strong>, which corresponds to a <strong>luminous loss of 30% after a certain number of hours of use<\/strong>.<\/li><\/ul><p><br>The exact times associated with these values are indicated on the Flex or Line Ledexpert product datasheet, as appropriate.<\/p><h3> <\/h3><h3><strong>3 &#8211; Registration or installation information<\/strong><\/h3><p>This information may be required to the extent reasonably necessary for the processing of the commercial guarantee.<\/p><p>ACTILUM RGB, S.L. may request <strong>technical information of the installation<\/strong> to validate a warranty claim, including:<\/p><ul><li>Photographs of the installation<\/li><li>Wiring diagram<\/li><li>Detail of the feeder used<\/li><li>Wiring and product condition<\/li><\/ul><p><br>If necessary, ACTILUM RGB, S.L. may request the <strong>return of the product for technical analysis<\/strong>.<\/p><p> <\/p><h3><strong>4 &#8211; Installation conditions<\/strong><\/h3><p>The warranty will be valid only when:<\/p><ul><li>Installation is in accordance with the <strong>product datasheet<\/strong><\/li><li>The correct <strong>thermal dissipation<\/strong> is respected.<\/li><li>Suitable power supplies are used<\/li><li>Installation is carried out by <strong>qualified personnel<\/strong><\/li><\/ul><h3> <\/h3><h3><strong>5 &#8211; Compatibility with other components<\/strong><\/h3><p>The products of the Flex \/ Line Ledexpert line must be powered by a <strong>24 V DC<\/strong> LED driver, <strong>unless the technical documentation (datasheet) of the model indicates another value<\/strong>.<\/p><p>Control systems (programmers, dimmers, amplifiers or DMX, DALI, KNX or other controllers) shall not exceed <strong>24 V DC output.<\/strong><\/p><h3> <\/h3><h3><strong>6 &#8211; Product specific conditions<\/strong><\/h3><p>Flex products shall not be exposed to:<\/p><ul><li>Constant temperatures over <strong>Tp max. 60 \u00b0C<\/strong><\/li><li>Insufficient heat dissipation conditions<\/li><li>Humidity above <strong>90%.<\/strong><\/li><li>Liquids or chemical agents<\/li><\/ul><p> <\/p><p>Likewise, the warranty does not cover damages resulting from:<\/p><ul><li>Electrical overvoltage<\/li><li>Incorrect welds<\/li><li>Pulling or tugging on the wiring<\/li><li>Visible breakage of electronic components<\/li><li>Incorrect transport or assembly.<\/li><\/ul><h3> <\/h3><h3><strong>7 &#8211; Start of product use<\/strong><\/h3><p>If the product is not put into operation immediately after purchase, the warranty will remain valid as long as the <strong>start of use does not exceed 90 days from the date of delivery (as per invoice\/tique or subsequent delivery note).<\/strong><\/p><p>This criterion applies only for the purposes of this <strong>commercial warranty<\/strong> and does not limit the legal guarantee of conformity in the case of consumers.<\/p><h3> <\/h3><h3><strong>8 &#8211; Incident resolution<\/strong><\/h3><p>Within the framework of this <strong>commercial warranty<\/strong>, ACTILUM RGB, S.L. may choose to:<\/p><ul><li>substitution with the same or equivalent product<\/li><li>product repair<\/li><li>refund of the purchase price.<\/li><\/ul><h3> <\/h3><h3><strong>9 &#8211; Ownership of the guarantee<\/strong><\/h3><p>The warranty shall apply only to the <strong>original purchaser of the product<\/strong>.<\/p><p>In the case of sales to consumers, this limitation does not affect the rights arising from the legal guarantee of conformity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Warranty General Luxpanel\u2122 Frontline Parallel Flex \/ Line Ledexpert ACTILUM RGB, S.L., manufacturer and distributor of professional LED lighting solutions, offers a commercial warranty applicable to products distributed and installed in the European Union, according to the conditions established in this document. This general warranty applies to all ACTILUM products except those with specific warranty [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"wf_page_folders":[49],"class_list":["post-34388","page","type-page","status-publish","hentry","wf_page_folders-legal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Warranty - Hetzner Actilum<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Warranty - Hetzner Actilum\" \/>\n<meta property=\"og:description\" content=\"Warranty General Luxpanel\u2122 Frontline Parallel Flex \/ Line Ledexpert ACTILUM RGB, S.L., manufacturer and distributor of professional LED lighting solutions, offers a commercial warranty applicable to products distributed and installed in the European Union, according to the conditions established in this document. 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